Cancellation And Refund Policy

At vietnamfd.webcrs.com, we strive to offer the best experience for our users. However, we understand that plans can change. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are handled for bookings made through our platform.

1. General Cancellation Policy

1.1. Cancellation Requests:

• Cancellation requests must be made through the Website or by contacting our customer support at +91 77362 11136.
• The eligibility for a refund depends on the time of cancellation and the specific terms of the package booked.

1.2. Cancellation Deadlines:

• Before 30 Days: If you cancel your booking 30 days or more before the start date of your package, a full refund will be issued, minus any processing fees.
• 15 to 29 Days Before: Cancellations made between 15 to 29 days before the start date of your package will be eligible for a 50% refund of the total booking amount.
• 14 Days or Less: Cancellations made 14 days or less before the start date of your package will not be eligible for a refund.

2. Non-Refundable Packages

2.1. Some packages offered on vietnamfd.webcrs.com may be non-refundable. These packages will be clearly marked as such during the booking process. No refunds will be issued for cancellations of these packages.

3. Changes to Booking

3.1. Modification Requests:

• Any request to modify a booking (change of dates, package upgrades, etc.) must be made at least 15 days before the start date of the package.
• Modifications are subject to availability and may incur additional charges.

3.2. No-Show Policy:

• If you fail to check in or start your package on the designated start date without prior cancellation, the full booking amount will be forfeited.

4. Refund Process

4.1. Refund Timeframe:

• Refunds, if applicable, will be processed within 7-14 business days from the date of cancellation confirmation.

4.2. Payment Method:

• Refunds will be credited back to the original payment method used during the booking. If payment was made by credit card, refunds will be sent to the card-issuing bank and may take additional time to reflect in your account.

4.3. Processing Fees:

• Any processing fees associated with the original payment or the refund process may be deducted from the refund amount.

5. Force Majeure

5.1. vietnamfd.webcrs.com will not be liable for any cancellations or changes due to events beyond our control, such as natural disasters, strikes, or government actions. In such cases, refunds may not be possible.

6. Contact Us

6.1. For any questions or concerns about our Cancellation and Refund Policy, please contact us at +91 77362 11136 / info@webcrs.com.